We look at the results and can’t believe what we’re seeing in terms of growth. Volume Nine’s work has boosted social conversions from zero to 22,000 and skyrocketed impressions, delivering outstanding month-over-month returns. Their high-quality content adheres to internal specifications and requires minimal edits. The team is reliable and strives to understand clients. I’d say 80% of the content that they write for us is ready to be posted right away; for the other 20%, we have a single phone call, and then they quickly and efficiently rewrite the content according to our exact specifications. Before engaging Volume Nine, we were getting almost zero conversions out of our social platforms. In July, they brought us up to 5,000 conversions; by September, our conversions for the month were 22,000. Our month-over-month return has been pretty outstanding, and that wasn’t even what they were focused on; they were prioritizing impressions, engagement, social, and strategy. Our impressions have gone up 3,000–4,000%. We look at the results and can’t believe what we’re seeing in terms of growth. They’re great. They must have some really good behind-the-scenes systems, because everybody always knows exactly what’s going on with all of the projects. They use their own system to schedule posts to be pushed out every day, which makes it very easy. If I send a quick email with a creative asset, they’re on top of it within thirty minutes. Every time we’ve approached them with a problem, they’ve hit it out of the park. We’re a small team, so it makes it a lot easier having a group we can count on. You never quite know what you’re going to get in terms of creative content when working with an agency, but Volume Nine has really done their homework. They listen to what we’re asking them for and then have a conversation with us, which I think is what really makes them shine. They’ll let us know if they think we might be going astray or limiting our potential by doing things one way. They don’t say no, but they really make sure we’re not losing out on any opportunities by being on top of the things that are in the marketplace at the time. The piece that stands out for me is that we feel like they know our brand, company, and goals, and this doesn’t happen with most agencies. Volume Nine doesn’t try to use a blanket approach with all of their clients. They’re experts in different vertical industries, and that comes through in the content and support that they give us.

Volume Nine manages a large apparel company’s organic social media marketing. They create, post, and boost content on Facebook, Instagram, and LinkedIn. The scope of the work will likely expand to paid social.

So far, we’re extremely happy. I would just say that they could more proactively tell us about the other services that they offer. We’re just brushing the surface in terms of what we have them doing, and we’ve been so impressed that it would be nice to hear what else they could potentially do for us.