Agency Profile

Callacy

Sydney , Australia

Primary Address

Level 27, 1 O'Connell Street, Sydney NSW, Sydney , NSW, Australia 2000

Callacy AI

61 466 416 661

Other Address

535 Mission St, Floor 14, SF 94105, San Francisco, CA, United States, 94105

Key Facts

2025

Services

  • Software Development

Key People

Callacy

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Overview

Callacy is an all in one AI business platform with a 24/7 AI receptionist and intelligent front desk. It brings calls, social media, text, email and live chat into one place, with AI chatbots, automated messaging, crm , appointment booking, quotes, invoices, lead management and follow ups, giving businesses everything they need to connect with customers, automate daily operations and grow, all from one platform.

Sponsorship in September 2026

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1 REVIEW(S)

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senticia

  • 5
  • on: August 10, 2026 at 08:06:00

Positive

Game-changer for handling customer calls and streamlining bookings

Bringing Callacy into our business operations has completely transformed how we handle customer intake and phone management. Before implementing their service, missing incoming phone calls during busy operational hours or peak rushes was a constant challenge that cost us valuable leads and potential revenue every week. Callacy solved that gap instantly. The system answers every caller immediately with complete professionalism, logs exact customer requirements, and books service appointments straight into our calendar without friction. The integration with our CRM keeps customer details and job history organized in one place, saving us hours of manual administrative work daily. Onboarding was smooth, and the support team has been exceptionally helpful whenever we needed adjustments. It has elevated our business image and freed up our team to focus entirely on completing jobs. Highly recommended for any service business looking to scale efficiently.

  • Hired for:
  • IT Services & Consulting
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Experience Ratings
  • Quality of Services: 5
  • Response Timing: 5
  • Communication: 5
  • Value for Money: 5
  • Achieved Results: 5

Best part of the experience?

The instant 24/7 response time for missed calls, seamless CRM integration, and how naturally the system answers customer questions and schedules service appointments without any front-desk delay.

Any suggestion or changes about the experience?

It would be great to see even deeper custom reporting filters in the analytics dashboard in future updates, though the core call handling and scheduling performance is already excellent.

Overall Feedback:

Bringing Callacy into our business operations has completely transformed how we handle customer intake and phone management. Before implementing their service, missing incoming phone calls during busy operational hours or peak rushes was a constant challenge that cost us valuable leads and potential revenue every week. Callacy solved that gap instantly. The system answers every caller immediately with complete professionalism, logs exact customer requirements, and books service appointments straight into our calendar without friction. The integration with our CRM keeps customer details and job history organized in one place, saving us hours of manual administrative work daily. Onboarding was smooth, and the support team has been exceptionally helpful whenever we needed adjustments. It has elevated our business image and freed up our team to focus entirely on completing jobs. Highly recommended for any service business looking to scale efficiently.

  • You hired them for:
  • IT Services & Consulting
  • Hired in: 2026