We approached a few different companies, but DMA was able to quickly see just how much pain we were in with our sales process. They were quick to come up with a detailed proposal for how they would approach addressing the negativity online and enforcing our brand with positivity. They were brutally honest with us; it was an uphill battle given the circumstances, but they were willing to put the time and effort in to help us rescue our brand. It was either go with them, or watch our business fall apart. We originally gave them six months to turn our reputation around for us, but within the first three months we were seeing a significant reduction in negative search results and in the negativity we were first seeing with social media. Even one of our major competitors who had an entire page dedicated to bashing us couldn’t be found when searching the name of our brand online. Our sales picked back up and we started to even see better results than we had been previously seeing.

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