Volume Nine
Travis Barker
Best part of the experience?
Volume Nine was hired to conduct social media marketing activities for a marijuana dispensary. The goal was to expand the following base of the client's Instagram and Facebook page.
Change about the experience?
Everything was great.
Overall Feedback:
They were very responsive to our requests for specific content. Thanks to Volume Nine's SMM expertise, the client saw a 99% increase in engagement across Facebook within five months. They also generated 300 new followers on Instagram in that same span. The team communicated effectively and always adhered to the deadlines. They accepted sudden requests, too. Our Facebook engagements increased by 99% in July, our Instagram profile visits by 83% in July, received over 120 likes on introduction Instagram posts, increased followers by 300 using organic outbound engagement. They communicated very effectively and always met their deadlines. They were very responsive to our requests for specific content.
- Hired for:
- Social Media Marketing
- Hired In: 2020
Health & Wellness Institute
Best part of the experience?
Volume Nine spearheads the social media marketing efforts of a wellness institute. They manage the client's Instagram and Facabook pages, track ad spend through Facebook pixel, and generate multimedia content.
Change about the experience?
They’re a great team to collaborate with, so we have no complaints.
Overall Feedback:
Thanks to Volume Nine's marketing and design expertise, the client has been rewarded with optimized social media platforms and a boost in sales and organic traffic. The team's collaborative and results-oriented approach are key hallmarks to this ongoing partnership. Volume Nine has helped us accurately track our ad spend and determine if our ads are doing their job in promoting our business. More importantly, their team has driven an increase in our organic site traffic, which has resulted in our product sales boost. Overall, I can say that their services have led us to great results. Volume Nine’s communicative nature makes our project easy to manage. Do you have any advice for potential customers? Organize your goals and ideas well before communicating these to Volume Nine’s team. They’re a reliable agency that can deliver the results you need.
- Hired for:
- Social Media Marketing
- Hired In: 2020
Rebecca Boniek
Best part of the experience?
Volume Nine leads digital marketing efforts, assisting the business with SEO and Google Ads. Their work also involves maintaining a website and creating content.
Change about the experience?
No, I have no criticism.
Overall Feedback:
Volume Nine has the skill sets, capabilities, and creativity to deliver good solutions. Volume Nine's efforts have had a notable impact on the business, including an over 50% increase in organic page views and sessions, a tripling of impressions, and a doubling of clicks. On top of being an efficient and responsive partner, the team is also sociable, making for a pleasant partnership. Their service is very high-quality. In the time that Volume Nine has worked for us, they’ve brought up our organic page views by 63%, our organic sessions up by 95%, our total impressions by 200%, and our clicks by more than 100%. They’re efficient, prompt, and good at taking the information I give them and putting it together in the form of a project. Volume Nine has the skill sets, capabilities, and creativity to deliver good solutions that maybe we wouldn’t have thought of. They’re looking out for the best interest of the company in everything they do. They get responses to me by the end of the day. They’re very thorough, so there’s never any miscommunication, and they’re great at following up. If I ever get busy, Volume Nine always circles back to make sure that nothing gets dropped. They’re both efficient and effective. The team is always on time, if not earlier. We have monthly check-ins and use a running spreadsheet that they built out to track the projects. I can see the status of what they’re working on, but I don’t ever really need to look at it because I know that they’re always going to meet the deadline. The people are great and fun to work with. I always feel like I can chat with them before meetings and that I have a partner. They know our company goals and have our best interests in mind.
- Hired for:
- SEO
- Hired In: 2020
Kayla Roofe, RE/MAX
Best part of the experience?
Volume Nine was hired by a real estate franchiser to manage their social media presence. The team works across several channels, providing content curation services as well as community management and more.
Change about the experience?
We did struggle at the beginning with onboarding them into matching their creative with our current look and feel. We went through a couple designers, but they handled it very graciously.
Overall Feedback:
To find a local ad agency that’s outperformed even the largest companies is amazing. Since partnering with Volume Nine, the client’s overall engagement across Facebook and Instagram has improved significantly. Throughout the engagement, the team has been extremely professional, ensuring quick turnaround time, flexibility with changes, and excellent communication One of the biggest efforts we’ve focused on this year is Instagram, and they’ve definitely helped increase not only our engagement year-over-year, but our impressions and comments as well. Our Facebook has also seen an increase across the board. Volume Nine has also been very helpful in educating the team. They’ve given us some actionable insights that we can take to increase our social media efforts, which has been excellent as well. Volume Nine has been extremely helpful. Compared to our previous vendor, it’s just night and day. The team takes feedback really well, they implement anything we ask, and the turn around is quick. We have a really great working relationship with them. There’s an overall professionalism to Volume Nine’s work. As a larger brand company, we sometimes feel like we have to go with a larger ad agency to help some of the nitpicky things that happen with social media. To find a local ad agency that’s outperformed even the largest companies is amazing. They handle requests very professionally — we don’t have to fight them on things, they actually listen to us.
- Hired for:
- Social Media Marketing
- Hired In: 2020
Micah Ball
Best part of the experience?
Volume Nine provided SEO services for a podcast host. The team built an SEO architecture for the site, optimized the layout, handled Google Analytics, and created content for the platform.
Change about the experience?
Nothing comes to mind.
Overall Feedback:
Volume 9 has that passion and engagement, and I felt they truly cared about my website The new website ranks higher in search results and is more easily found by customers, meeting the goals of the internal team. Volume Nine establishes regular communication with the client. The team is hard-working and driven. Within 48 hours the website url went from nowhere to be found to 6th in Google search for Seizure Salad Podcast. Now listeners and potential listeners can actually find the site. Nailed it. Volume Nine exceeded my expectations. I plan to work with them again in SEO for my business website. Volume 9 was very communicative, using a lot of Google calendar apps to schedule / change meetings, phone calls, etc. Very tech savvy, and we used Zoom for most of our conversations, yet they're open to Skype, phone, Meet, etc. Volume 9 beat their own timeline big time. Once I gave the go, I was given a 4-day timeline, and they were done in less than 48 hours! Volume 9 is very professional yet fun; that I knew. I found that they were much more responsive and engaged than expected. I know so many website companies, and people, who are great at what they do, yet you can tell they lost that passion for it. Volume 9 has that passion and engagement, and I felt they truly cared about my website.
- Hired for:
- SEO
- Hired In: 2020
Wholesale Bakery
Best part of the experience?
Volume Nine directed technical SEO efforts and supported the development of a Shopify website to increase organic traffic for a baked goods company. They created a content calendar featuring SEO elements.
Change about the experience?
Their one area for growth was PPC, which Volume Nine seems to be addressing.
Overall Feedback:
They're high-quality professionals that have the experience needed to be successful. The collaboration resulted in a smooth site launch, an extensively researched content strategy produced on time and executed effectively to increase organic traffic and sales. Volume Nine provided valuable experience and up-to-date industry knowledge, which ensured a successful engagement. Our organic traffic increased 20% year over year and our organic sales increased over 175%. Their team approached us with keyword recommendations that were backed up with a lot of research. The initial strategy deck was exactly what I hoped for in terms of our goals including the technical side and three content areas such as our cause bars. That propelled what we did during the year with our cause-related products. The launch of the website was seamless. We outlined the tasks that we needed to accomplish but ss expected with any SEO group, there were shifts in strategy along the way because it isn’t a perfect science. Communication was clear and their team didn’t miss any deadlines. They executed the content optimizations before we had to post or send communications about our blog posts. Everything was seamless on the project management side. There was trust that deliverables were met when I wasn’t directly involved. Volume Nine definitely has their finger on the pulse of digital marketing across the board. Their leadership has a big-picture understanding of what it takes to drive the success of a website and an e-commerce business. They're high-quality professionals that have the experience needed to be successful. For the size of the budget, their team delivered good value.
- Hired for:
- SEO
- Hired In: 2018
Senior Digital Art Director, Apparel Company
Best part of the experience?
Volume Nine manages a large apparel company’s organic social media marketing. They create, post, and boost content on Facebook, Instagram, and LinkedIn. The scope of the work will likely expand to paid social.
Change about the experience?
So far, we’re extremely happy. I would just say that they could more proactively tell us about the other services that they offer. We’re just brushing the surface in terms of what we have them doing, and we’ve been so impressed that it would be nice to hear what else they could potentially do for us.
Overall Feedback:
We look at the results and can’t believe what we’re seeing in terms of growth. Volume Nine’s work has boosted social conversions from zero to 22,000 and skyrocketed impressions, delivering outstanding month-over-month returns. Their high-quality content adheres to internal specifications and requires minimal edits. The team is reliable and strives to understand clients. I’d say 80% of the content that they write for us is ready to be posted right away; for the other 20%, we have a single phone call, and then they quickly and efficiently rewrite the content according to our exact specifications. Before engaging Volume Nine, we were getting almost zero conversions out of our social platforms. In July, they brought us up to 5,000 conversions; by September, our conversions for the month were 22,000. Our month-over-month return has been pretty outstanding, and that wasn’t even what they were focused on; they were prioritizing impressions, engagement, social, and strategy. Our impressions have gone up 3,000–4,000%. We look at the results and can’t believe what we’re seeing in terms of growth. They’re great. They must have some really good behind-the-scenes systems, because everybody always knows exactly what’s going on with all of the projects. They use their own system to schedule posts to be pushed out every day, which makes it very easy. If I send a quick email with a creative asset, they’re on top of it within thirty minutes. Every time we’ve approached them with a problem, they’ve hit it out of the park. We’re a small team, so it makes it a lot easier having a group we can count on. You never quite know what you’re going to get in terms of creative content when working with an agency, but Volume Nine has really done their homework. They listen to what we’re asking them for and then have a conversation with us, which I think is what really makes them shine. They’ll let us know if they think we might be going astray or limiting our potential by doing things one way. They don’t say no, but they really make sure we’re not losing out on any opportunities by being on top of the things that are in the marketplace at the time. The piece that stands out for me is that we feel like they know our brand, company, and goals, and this doesn’t happen with most agencies. Volume Nine doesn’t try to use a blanket approach with all of their clients. They’re experts in different vertical industries, and that comes through in the content and support that they give us.
- Hired for:
- Social Media Marketing
- Hired In: 2019
Lauren Shaw
Best part of the experience?
Volume Nine managed digital marketing for a vacation rental company. This includes social media management, content creation, SEO efforts, and website tracking.
Change about the experience?
There’s always room for improvements in any company, but they’ve been wonderful.
Overall Feedback:
Anytime we have questions or need something handled pretty quickly, they’re on top of it. Conversion rates, social media followers, and website traffic have all increased. Volume Nine delivers results based on effective project management skills. Their team creates personal relationships to foster a good working relationship. They are responsive and adaptable. Our conversions have continues to increase since we first started using Volume Nine. Additionally, our social media presence has grown by the thousands and our website traffic is exponentially higher. We would definitely recommend that anyone looking to create a cohesive digital marketing and social media presence look to Volume Nine. They have fostered excellent relationships between our team and theirs. We’ve never felt more in tune or connected with another agency we’ve hired. I’m very happy with them. Our teams primarily communicate through email. They’ve been excellent and very responsive. Their team really know what they’re doing regarding our account. I’m always impressed by their responsiveness to our account. Anytime we have questions or need something handled pretty quickly, they’re on top of it. They usually have an answer for us or have it in their project lineup that day. We’re very happy with the relationship aspect of it.
- Hired for:
- Digital Marketing
- Hired In: 2017
Rob Lee
Best part of the experience?
Volume Nine provides continued SEO, blog writing, and social media management for a passport services provider. They strategize quarterly on how to best appeal to a wide audience.
Change about the experience?
Their prices are a little high, but it’s reasonable considering the quality of their services. I have no real complaints.
Overall Feedback:
When working together, it feels like they’re an extension of our team. Since applying their services online, traffic, engagement, and interactions across all platforms have consistently increased month-over-month. Targeted SEO keywords are also ranking higher as the partnership moves forward. The team achieves this by diligently customizing their content to the task. Since engaging with them, our blog views and interactions have increased every month. Same goes for social media engagement. In fact, they helped the blog become the major driving force of our website. We’re always satisfied with their content—it’s very unique to us. Additionally, we are now listed on the first page of Google results for some of our designated SEO key phrases. Our standing there improves as we continue to work with them. Overall, they’re really reliable and friendly. There was a continual stream of expectations and feedback between us. We reviewed all of their work monthly, and they were always on track. They are true professionals in their field, and I never had to worry about them. When working together, it feels like they’re an extension of our team. They’re friendly, offer great customer service, and personalize their work to us.
- Hired for:
- Digital Marketing
- Hired In: 2014
Designer, Hair Salon
Best part of the experience?
Volume Nine set up Google Analytics for an existing site and provided input on how to most effectively use the tools to their advantage.
Change about the experience?
No, nothing comes to mind. I would love to work with them in the future.
Overall Feedback:
I collaborated with the CEO for the entirety of the project and she was great to work with. The client can now track metrics around their site/newsletter and set goals for growth accordingly. The Volume Nine team was very responsive and explained the process in an accessible way. We’re now able to view site traffic, track our newsletter metrics, and set goals for growth. Their efficient workflow fostered a smooth process throughout the project. They always responded to our concerns in a timely manner. They were also always willing to explain the steps behind everything they were doing for us.
- Hired for:
- Digital Marketing
- Hired In: 2018