Brand & Mortar

Total Reviews (2)

Kristin Joy

  • 1
  • on: January 11, 2022 at 10:02:27

Unable to deliver contracted website.

I picked Brand and Mortar due to their reputation, reliability and known resources in the community. We signed a contract in May of 2021, with my needs heavily outlined of building an extensive website with cutting edge plugins and a custom functionality. After numerous follow-ups, they were confident they could meet my needs and we signed. It was extremely pricy, but I knew because of the functionality needed, it was needed. Once the wireframes (website outlines) were approved in October (they looked amazing), it was a contracted 9 weeks until I had my website in hand. I was so beyond ecstatic. Glad I chose Brand and Mortar to create this for us. Well, December rolls around, I want to confirm I will have the website mid January and it's confirmed! My website will be live! Well, they forward the "finished" website and it's a joke. Is is nothing as contracted and then I get told they need more time. So we wait, then the next deadline gets pushed and continues to get pushed. I couldn't wait anymore when I can see they don't have the skills to create when they agreed upon. Up until this point, I've been waiting to hear back from the owner and he won't respond to my emails. The amount I have paid, for this quickly slapped together website is beyond ridiculous. They're communication is severely lacking, the professionalism was there, but slowly dissipated once they received my money. Their marketing background is where they should focus their business when website design is clearly not their expertise yet.

  • Hired for:
  • Web Design
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Experience Ratings
  • Quality of Services: 1
  • Response Timing: 1
  • Communication: 1
  • Value for Money: 1
  • Archived Results: 1

Best part of the experience?

Social media marketing team is amazing.

Change about the experience?

Better communication. Stick to deadlines. And evaluate the scope before contracting.

Overall Feedback:

I picked Brand and Mortar due to their reputation, reliability and known resources in the community. We signed a contract in May of 2021, with my needs heavily outlined of building an extensive website with cutting edge plugins and a custom functionality. After numerous follow-ups, they were confident they could meet my needs and we signed. It was extremely pricy, but I knew because of the functionality needed, it was needed. Once the wireframes (website outlines) were approved in October (they looked amazing), it was a contracted 9 weeks until I had my website in hand. I was so beyond ecstatic. Glad I chose Brand and Mortar to create this for us. Well, December rolls around, I want to confirm I will have the website mid January and it's confirmed! My website will be live! Well, they forward the "finished" website and it's a joke. Is is nothing as contracted and then I get told they need more time. So we wait, then the next deadline gets pushed and continues to get pushed. I couldn't wait anymore when I can see they don't have the skills to create when they agreed upon. Up until this point, I've been waiting to hear back from the owner and he won't respond to my emails. The amount I have paid, for this quickly slapped together website is beyond ridiculous. They're communication is severely lacking, the professionalism was there, but slowly dissipated once they received my money. Their marketing background is where they should focus their business when website design is clearly not their expertise yet.

  • Hired for:
  • Web Design
  • Hired In: 2021

Jeff Johnson

  • 5
  • on: December 16, 2019 at 07:01:48

Excellent Web Design and Development Services

I worked with Brand and Mortar on brand design and web development for a new company. From the beginning, I received excellent service from Jordan and his team. He met with me to discuss the design process and answer all my questions to make sure I was comfortable with the moving forward. Once we got started, his team worked hard to turn my vision into reality. They worked tirelessly through many rounds of revisions without hesitation or frustration. They adapted to my evolving needs and were flexible throughout the process. In the end, they delivered an excellent final product that exceeded my expectations.

  • Hired for:
  • Web Design
Read Full Review
Experience Ratings
  • Quality of Services: 5
  • Response Timing: 1
  • Communication: 1
  • Value for Money: 1
  • Archived Results: 1

Best part of the experience?

I worked with Brand and Mortar on brand design and web development for a new company. From the beginning, I received excellent service from Jordan and his team. He met with me to discuss the design process and answer all my questions to make sure I was comfortable with the moving forward. Once we got started, his team worked hard to turn my vision into reality. They worked tirelessly through many rounds of revisions without hesitation or frustration. They adapted to my evolving needs and were flexible throughout the process. In the end, they delivered an excellent final product that exceeded my expectations.

Change about the experience?

I worked with Brand and Mortar on brand design and web development for a new company. From the beginning, I received excellent service from Jordan and his team. He met with me to discuss the design process and answer all my questions to make sure I was comfortable with the moving forward. Once we got started, his team worked hard to turn my vision into reality. They worked tirelessly through many rounds of revisions without hesitation or frustration. They adapted to my evolving needs and were flexible throughout the process. In the end, they delivered an excellent final product that exceeded my expectations.

Overall Feedback:

I worked with Brand and Mortar on brand design and web development for a new company. From the beginning, I received excellent service from Jordan and his team. He met with me to discuss the design process and answer all my questions to make sure I was comfortable with the moving forward. Once we got started, his team worked hard to turn my vision into reality. They worked tirelessly through many rounds of revisions without hesitation or frustration. They adapted to my evolving needs and were flexible throughout the process. In the end, they delivered an excellent final product that exceeded my expectations.

  • Hired for:
  • Web Design
  • Hired In: 2019