Agency Profile
As one of Canada’s longest running privately-held contact center service provider, Advantage Communications Inc. (ACI) has built a reputation of integrity, honesty, efficiency and partnership. The company is known for creating true partnerships with clients, providing excellence in cost innovation and customer service directed by the expert leadership team and seasoned staff.
Founded in 1996 in Charlottetown, Prince Edward Island, ACI specializes in providing superior service in customer care and technical support to North American companies in Telecommunications, Technology, Start-ups, Retail and Customer Service, and Banking. Advantage Communications operates contact centres strategically located in eastern Canada and Jamaica with some of the lowest attrition rates out there. These communities enable the company access to a very stable, loyal and friendly workforce committed to service excellence. Since expanding to the Caribbean in 2013, ACI has increased the ability to scale and manage peak-season periods for its clients.
With experienced and engaged leadership and shareholder teams in both regions, Advantage Communications has been able to extend its reputation for excellence from eastern Canada to the Caribbean.
Advantage has implemented best practices and embraced technology to make the customer experience seamless across all forms. Whether it be their first call resolution best practices, advanced artificial intelligence integrations, operational efficiencies or live call guidance system that offers direction during live calls. Advantage Communications is equipped to provide your customers a memorable customer experience!