Amazon Web Services had launched their managed services offering (AMS) in Dec 2016. While that worked well, most of their enterprise customers wanted to integrate AMS within the context of their ITSM/ITOM software – ServiceNow. AWS product managers needed to launch a ServiceNow store app that would help their customers and MSPs that worked with their largest customers. We helped AWS develop the AMS Integration app that allows customers to create managed resources in AWS and get a common view of all resources and processes across all environments via ServiceNow.
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