Agency Profile

Brand & Mortar

Toronto, Canada

Overview

Brand & Mortar established in 2011 and headquartered in Toronto, Canada. During these years of operation, we have worked alongside partners in all sectors and verticals. B&M is a full-service marketing agency in Toronto that specializes in brand marketing, social media, digital marketing, web design and development, PPC, SEM/SEO, video production, public relations and technology and application development. In the ever-changing world of business, we work daily with a variety of people and companies in cutting edge marketplaces. Our mission is simple – provide the building blocks and structure for successful brands. It is founded on the principles of strong communication, transparency and forging long-term relationships. Our vision as an agency is to drastically improve our clients’ ROI from marketing and advertising projects. We do this through increased lead generation, growing brand awareness and improved customer service. This is evident in our pristine reputation. We have in-depth knowledge and understanding of the strategies, tactics, budgets and timelines required to create campaigns that make an impact, both on your customers and your bottom line. Our collaborative culture and team spirit set us apart from the never-ending list of potential agencies. We truly believe that handshakes last longer than ink. In concert, transparency is a non-negotiable while we develop the creative and strategic thinking that changes our clients' businesses and the markets we touch. With offices in Toronto, Canada, and San Diego, California, we cater to clients across North America with a full in-house team of marketing and technology professionals.

2 REVIEW(S)

Kristin Joy

  • 1
  • on: January 11, 2022 at 10:02:27

Negative

Unable to deliver contracted website.

I picked Brand and Mortar due to their reputation, reliability and known resources in the community. We signed a contract in May of 2021, with my needs heavily outlined of building an extensive website with cutting edge plugins and a custom functionality. After numerous follow-ups, they were confident they could meet my needs and we signed. It was extremely pricy, but I knew because of the functionality needed, it was needed. Once the wireframes (website outlines) were approved in October (they looked amazing), it was a contracted 9 weeks until I had my website in hand. I was so beyond ecstatic. Glad I chose Brand and Mortar to create this for us. Well, December rolls around, I want to confirm I will have the website mid January and it's confirmed! My website will be live! Well, they forward the "finished" website and it's a joke. Is is nothing as contracted and then I get told they need more time. So we wait, then the next deadline gets pushed and continues to get pushed. I couldn't wait anymore when I can see they don't have the skills to create when they agreed upon. Up until this point, I've been waiting to hear back from the owner and he won't respond to my emails. The amount I have paid, for this quickly slapped together website is beyond ridiculous. They're communication is severely lacking, the professionalism was there, but slowly dissipated once they received my money. Their marketing background is where they should focus their business when website design is clearly not their expertise yet.

  • Hired for:
  • Web Design
Read Full Review
Experience Ratings
  • Quality of Services: 1
  • Response Timing: 1
  • Communication: 1
  • Value for Money: 1
  • Achieved Results: 1

Best part of the experience?

Social media marketing team is amazing.

Any suggestion or changes about the experience?

Better communication. Stick to deadlines. And evaluate the scope before contracting.

Overall Feedback:

I picked Brand and Mortar due to their reputation, reliability and known resources in the community. We signed a contract in May of 2021, with my needs heavily outlined of building an extensive website with cutting edge plugins and a custom functionality. After numerous follow-ups, they were confident they could meet my needs and we signed. It was extremely pricy, but I knew because of the functionality needed, it was needed. Once the wireframes (website outlines) were approved in October (they looked amazing), it was a contracted 9 weeks until I had my website in hand. I was so beyond ecstatic. Glad I chose Brand and Mortar to create this for us. Well, December rolls around, I want to confirm I will have the website mid January and it's confirmed! My website will be live! Well, they forward the "finished" website and it's a joke. Is is nothing as contracted and then I get told they need more time. So we wait, then the next deadline gets pushed and continues to get pushed. I couldn't wait anymore when I can see they don't have the skills to create when they agreed upon. Up until this point, I've been waiting to hear back from the owner and he won't respond to my emails. The amount I have paid, for this quickly slapped together website is beyond ridiculous. They're communication is severely lacking, the professionalism was there, but slowly dissipated once they received my money. Their marketing background is where they should focus their business when website design is clearly not their expertise yet.

  • You hired them for:
  • Web Design
  • Hired in: 2021

Jeff Johnson

  • 5
  • on: December 16, 2019 at 07:01:48

Positive

Excellent Web Design and Development Services

I worked with Brand and Mortar on brand design and web development for a new company. From the beginning, I received excellent service from Jordan and his team. He met with me to discuss the design process and answer all my questions to make sure I was comfortable with the moving forward. Once we got started, his team worked hard to turn my vision into reality. They worked tirelessly through many rounds of revisions without hesitation or frustration. They adapted to my evolving needs and were flexible throughout the process. In the end, they delivered an excellent final product that exceeded my expectations.

  • Hired for:
  • Web Design
Read Full Review
Experience Ratings
  • Quality of Services: 5
  • Response Timing: 1
  • Communication: 1
  • Value for Money: 1
  • Achieved Results: 1

Best part of the experience?

I worked with Brand and Mortar on brand design and web development for a new company. From the beginning, I received excellent service from Jordan and his team. He met with me to discuss the design process and answer all my questions to make sure I was comfortable with the moving forward. Once we got started, his team worked hard to turn my vision into reality. They worked tirelessly through many rounds of revisions without hesitation or frustration. They adapted to my evolving needs and were flexible throughout the process. In the end, they delivered an excellent final product that exceeded my expectations.

Any suggestion or changes about the experience?

I worked with Brand and Mortar on brand design and web development for a new company. From the beginning, I received excellent service from Jordan and his team. He met with me to discuss the design process and answer all my questions to make sure I was comfortable with the moving forward. Once we got started, his team worked hard to turn my vision into reality. They worked tirelessly through many rounds of revisions without hesitation or frustration. They adapted to my evolving needs and were flexible throughout the process. In the end, they delivered an excellent final product that exceeded my expectations.

Overall Feedback:

I worked with Brand and Mortar on brand design and web development for a new company. From the beginning, I received excellent service from Jordan and his team. He met with me to discuss the design process and answer all my questions to make sure I was comfortable with the moving forward. Once we got started, his team worked hard to turn my vision into reality. They worked tirelessly through many rounds of revisions without hesitation or frustration. They adapted to my evolving needs and were flexible throughout the process. In the end, they delivered an excellent final product that exceeded my expectations.

  • You hired them for:
  • Web Design
  • Hired in: 2019